New bilingual customer service center is currently hiring
Mediacom Communications officially opened their new customer service center and retail store at 1435 E. Old West Hwy. in Apache Junction on Thursday, August 16 and the company continues to hire new employees to fill positions in a newly-created bilingual call center.
Eleven months after upgrading its fiber optic network to make gigabit broadband speeds available to all homes and businesses within its Arizona service areas, Mediacom invested more than $600,000 to expand its Apache Junction presence by leasing and renovating a new office complex that adds more than 10,000 square feet of space. The facility is equipped with new technology to support the company’s first-ever bilingual call center, created to support Spanish-speaking customers throughout the company’s 22-state service area.
Mediacom continues to post job openings to fill 27 new, full-time positions for individuals proficient in English and Spanish. Employees receive competitive wages, comprehensive benefits, paid on-site training, and other benefits. A $1,000 signing bonus is offered to newly-hired call center employees.
Apache Junction Mayor Jeff Serdy and other leaders with three area Chamber of Commerce organizations participated in a ribbon cutting ceremony last week to officially open the new center. The open house featured interactive technology displays, where consumers could test drive products and experience new digital tools being added to services subscribers typically receive today. Mediacom’s latest enhancement is the Alexa-powered TiVo, which lets customers control television selections using voice commands to their Amazon digital assistant, Alexa.
“With more devices connected to home networks, an explosion of smart home devices and the popularity of over-the-top streamed video, consumers benefit when they see how these services can be integrated for easier use,” said Mediacom Area Operations Director Marla Bowen. “In our new redesigned setting, customers are given hands-on demos of our Xtream platform, which will help them choose which digital tools they want to use to maximize the power and value of their Mediacom services.”
Mediacom has added Saturday customer service hours at its new location. The new retail store is open and staffed from 10 am to 2 pm on Saturdays; and from 9 am to 6 pm on weekdays, Monday through Friday. In prior years, the company operated from a smaller building on South Ironwood Drive.
Mediacom’s fiber-rich digital network delivers Gigabit broadband speeds and digital television services to homes and businesses in areas of Pinal County that include Apache Junction, Gold Canyon, Queen Creek and San Tan Valley. Local employees live throughout the East Valley area. As a growing company, Mediacom is increasing its customer base and workforce. Prior to this expansion, Mediacom employed 25 people in the Apache Junction area. With the hiring of 28 new positions, it will support a local workforce of 53 full-time employees.
Photo above: Apache Junction elected officials joined company staff and the AJ Chamber for a ribbon cutting ceremony last week to officially open the new center.